we are committed to ensuring the confidentiality and security of the
information you provide to us. To comply with legal requirements and to run our
business effectively, from time to time it is necessary for us to collect
certain personal information. This may include information such as peoples’
names, dates of birth, job titles, addresses, contact details and tax file
numbers. Additional personal information may be required depending on the
nature of your dealings with Torstar.
additional information on how we manage your personal information collected in
connection with any credit application or credit facility. This may include
information such as details relating to credit history, credit capacity and
eligibility for credit. We refer to this credit related information as “credit
credit information) in accordance with the Privacy Act 1988 (Cth). This Privacy
Policy may be updated from time to time.
collect your personal information directly from you or when you deal with us by
telephone, letter or email; when you visit and interact with our website; or from
other sources. Sometimes we collect information through our franchisor (Torstar
Ltd) or other franchisees within the Torstar group. If you choose not to
provide us with your personal information, we may not be able to contract with
you or provide you with the service, product or information you require.
visit our website, statistical information may be collected in relation to your
online browsing experience, but your personal details remain anonymous and we
do not trace the source back to you. Any personal information collected online
websites may contain links to websites which are owned or operated by third
parties. You should make your own enquiries as to the privacy policies of these
third parties. We are not responsible for information on, or the privacy
practices of, such websites.
collect your credit information from details included in your credit
application and from your credit guarantors. When we’re checking your credit
worthiness and at other times (including in relation to credit guarantee
purposes), we might collect information about you from credit reporting bodies
(such as VEDA). We base some things on the information we get from credit
reporting bodies such as our credit summaries and credit scores. Information
that we get from a credit reporting body or information we derive from such
information is known as credit eligibility information.
receive unsolicited personal information about you, we will check whether that
information is reasonably necessary for our functions or activities. If it is,
we’ll handle this information the same way we do with other information we seek
from you. If not, we’ll ensure we do the right thing and destroy or de-identify
personal information will only be used for the purpose for which it was
intended (unless you have consented to the information being used for a
secondary purpose) or as part of our normal operations including
billing/administrative purposes, training staff, risk management, undertaking
planning/analysis and any other purpose for which you have given your consent.
include your personal information in a database compiled by us for use in any
direct marketing by us, our franchisor (Torstar Ltd) or other franchisees
within the Torstar group, or running competitions and other promotions. These
activities may be conducted via mail, telephone, SMS, email, or any other
electronic means. If you do not wish to receive such material you can opt-out
through any opt-out mechanism contained in any marketing communication to you.
addition to the ways for using personal information mentioned above, we may
also use credit information to access your credit application and assess the
risk of a guarantor being able to meet their obligations.
information you provide may be disclosed within Torstar and to persons who have
a contractual arrangement with Torstar, including employees, agents, suppliers,
contractors, lenders, solicitors, accountants, insurers, warranty providers, Torstar
Ltd, other franchisees within the Torstar group, and other individuals or
companies who assist us in providing services or products or who perform other
functions on our behalf (for example any third party assisting with mail outs,
customer enquiries and product orders, deliveries, repairs and warranties).
Information will not be disclosed beyond this group of people unless you have
given your consent, or unless required or authorised by law. The information
you provide is not likely to be disclosed to any overseas recipient.
your personal information in different ways including in paper and electronic
form. We take all security measures reasonable in the circumstances to protect
your personal information from loss, destruction, misuse, modification or
disclosure. Access to your personal information is limited to those who
specifically need it to conduct their responsibilities but, as far as
permissible under law, Torstar accepts no responsibility for the unauthorised
use of personal information held by it.
personal information will be destroyed or de-identified when it is no longer
useful or it is unreliable and cannot be corrected.
Accuracy and Access
take reasonable steps to ensure that the information we hold about you is
accurate, complete and up to date and ask that you let us know if you believe
the information to be otherwise. You can request details of any personal
information Torstar holds about you and advise us if it is inaccurate,
incomplete or out of date. However we’re not always required by law to give you
access to your personal information and the exceptions differ in relation to
credit eligibility information. If we can’t provide your information in the way
you’ve requested, we will tell you why in writing. If you have concerns, you
can complain. See “Contact Us”.
represent to us that where you provide personal information to us about another
person, you are authorised to provide that information to us, and that you will
inform that person who we are, how we use and disclose their information, and
that they can gain access to that information.
would like to know more about how the information you are providing will be
used or would like to know how you can access the information, seek correction
of it, or make a complaint about how we are handling your personal information,
please contact our Privacy Officer as follows:
19/26-32 Abel Street, Penrith NSW 2750
p: 02 4721 6500
e: click here
refuse your request to access or correct your personal information we will
provide you with written reasons for the refusal and details of complaint
mechanisms. We will provide our response within 30 days of your request. In the
event you are dissatisfied with the outcome of your complaint, you may refer
the complaint to the Office of the Australian Information Commissioner.
instructions, please contact our Privacy Officer.
Policy, “Torstar” means Torstar Holdings Pty Limited (ABN 82 001 927 528)
(collectively referred to as “our”, “us”, “we”).